We offer the following payment methods:

– Credit / debit / prepaid card (you will be redirected to the secure environment of [Viva Payments](https://www.viva.com?utm_source=chatgpt.com) where you will be asked to enter your card details)

– Cash on delivery (an additional charge applies for this option)

– PayPal (you will be redirected to the secure environment of [PayPal](https://www.paypal.com?utm_source=chatgpt.com))

– Klarna (pay in 3 interest-free equal installments)

*All listed prices include 24% VAT, while prigipo.com reserves the right to adjust prices without prior notice to consumers.

*All payments are made in Euro.

For closed rings, knowing your exact ring size is essential. The most accurate method is to have your finger measured at a jewelry store using a professional ring sizer. A quicker and more direct method, which comes close to the accuracy of a professional ring sizer, is the size guide that you can find [here](https://cdn.shopify.com/s/files/1/0063/5188/0290/files/prigipo-size-chart-NEW2019-EL.pdf?16036815279199851623=&utm_source=chatgpt.com).

All our jewelry is carefully inspected before being shipped to you. In the event that any of our jewelry presents a defect within 30 calendar days from the date of receipt, we will replace or repair it at no extra cost to you, unless such action is impossible or requires disproportionate expenses. Please send the jewelry along with the purchase receipt or exchange card to PRIGIPO, Praxitelous 40, 105 60 Athens, Greece.

In this case, once we receive the defective product, we will replace it within 3 business days. If the item is not available, you will receive an informative email regarding the delivery date (maximum delivery time is 10 business days). For information regarding the return process of jewelry, please contact us by phone at +30 213 0253687.

The company provides the option to exchange any jewelry item for another within 30 days from the date of receipt. The customer is required to return the product in the excellent condition in which it was received. A basic condition for the exchange is that the returned product must not have been used, must be in perfect condition exactly as before the sale, in its complete original packaging (box, etc.), which must not have any damage or alterations, and with all contents of the original packaging included.

You can return one or more products from your order free of charge via BOX NOW by following the instructions [here](https://aftersalespro.gr/returns/3d7bf166-a6ef-4f91-a3da-083fb479487f?utm_source=chatgpt.com).

If there are no BOX NOW Lockers near you, please contact us at +30 213 0253687. Please note that if you are able to visit the store so that the exchange, replacement, or repair can be carried out in person, the shipping process can be skipped.

Yes, you can return the jewelry item(s) you purchased from the prigipo.com online store and receive a refund. You will need to complete the Withdrawal Form, which you can find [here](https://cdn.shopify.com/s/files/1/0063/5188/0290/files/Dilwsi_Ipanaxwrisis_Prigipo_GR_040226.pdf?v=1770365388&utm_source=chatgpt.com).

If you wish to cancel your order, please send us an email within 1 hour of completing your order at order@prigipo.com or call us at +30 213 025 3687.

If you have a discount coupon, enter its code exactly as it has been provided to you in the field displayed on the “checkout” page.

PRIGIPO jewelry is handmade, therefore it is humanly impossible for each piece to be identical to the one shown in the photo. Any minor differences are due to the human craftsmanship involved in their production.

You can search for our jewelry either by category (bracelets, rings, necklaces, earrings) or by collection. The quick search filters available within the jewelry categories or collections are also very helpful. On each product page, you can enlarge the image and view additional photos to get a complete overview of the piece.

Select the jewelry items you are interested in and add them to your cart. If a piece has specific features (thread color, size, resin color), you must first select one of the available options and then click “ADD TO CART”. If you wish to proceed with your order, click “CHECKOUT” in the pop-up window. If you want to continue shopping or browsing the site, simply close the window.

At any time, you can view your cart or complete your purchase by clicking the cart icon (bag icon) at the top right corner.

On each page, you will find the “LOGIN/REGISTER” option at the top right (if you are browsing our site on a mobile phone or tablet, this option is located in the burger menu at the top right of each page). By clicking this option, the login/registration page will appear.

You enter your details [email and a password consisting of at least seven (7) characters] in the right column titled “registration”. The process is completed by clicking the “REGISTER” button.

In your account page, the following options are available:
– Dashboard: You can enter or edit your shipping and billing address.
– Profile: You can change your name or password.
– Orders: You can view your purchase history.
– Favorites: You can view your list of favorite products.
– Cart: You can view your shopping cart.

No, you can proceed with completing your purchase either as a guest or as a registered member.

You can pre-order a piece of jewelry that has not yet been released. The release date is indicated on the page of the specific item. If you choose to pre-order one of these pieces, you complete the payment by following the standard online purchase steps. The jewelry will be shipped to you on the next business day after its release date.

If the release date of the jewelry changes from the one stated, you will be informed by our e-shop team.

If for any reason you wish to cancel your pre-order before the product release date, you may contact us via email at order@prigipo.com or by phone at +30 213 025 3687.

You can view the full collection of wedding rings, crowns, and special occasion rings in our new e-shop PRIGIPO Rendezvous or visit our store at Praxitelous 40 in the center of Athens.

To redeem your PRIGIPO gift card, enter its code exactly as it appears in the field displayed on the “checkout” page.

If the total cost of your purchase exceeds the available balance of the Gift Card, the difference can be paid using any payment method accepted in our online store.

The remaining balance of the Gift Card is non-refundable and cannot be exchanged for cash.

In the case of returning products purchased with a Gift Card, the value will be refunded in the form of a Credit Voucher, which is subject to the following terms and conditions of use.

The remaining balance of the voucher is non-refundable and cannot be exchanged for cash. In case of loss, theft, or damage, Credit Vouchers are not replaced.